Patient Information

Patient Information

At Beach Family Doctors, we’re committed to clear communication and patient care. Learn about our office hours, appointment policies, medication refills, and more by reading the information on this page.

If you have additional questions or require more information about our office, do not hesitate to contact us.

Office Hours / After Hours

Office hours are 8:30am-5:00pm Monday through Friday. Phone hours are 8:30am-5pm.We are closed all major holidays.

For urgent medical issues after regular office hours that can’t wait until the next business day, please call our office and leave a message with our service so they can page the provider. A virtual visit will be billed to your insurance. For all other issues, please call us during our regular phone hours.

For emergencies, please call 9-1-1.

Same Day/ Urgent Appointments

We understand that sometimes medical problems come up and you would like to be evaluated sooner than the next available appointment. Please call the office if you feel you have an urgent matter that needs same day attention.  If your doctor is unavailable, we have a Nurse Practitioner and Physician Assistants who can assist you.  For our GNP HMO members, Urgent Care is not authorized during business hours.

For emergencies, please call 9-1-1.

Medication Refills

We don’t want you to run out of your medications. We recommend that you notify the pharmacist to send us a “refill request” and allow us at least 48 hours to process your routine refill.  If you prefer to call us, please do so during our regular phone hours and allow 3-4 business days for us to refill your medications.

Canceling Appointments and No-Shows

We require a 24 business hours advance notice if you are unable to make it to your scheduled appointment.

We charge a $50.00 no show fee if you fail to keep your scheduled appointment or are more than 15 minutes late for your scheduled appointment time.

Communication

We believe in having good communication between our staff and our patients. We encourage you to express any question or concerns so we may better serve you. We ask that you treat our staff in a polite manner because they are here to help you.

Our online patient portal, MyChart allows you to communicate with our office, request appointments and view orders and results.  Please ask the office staff to sign you up with your email address.

Treatment without an Office Visit

If you are sick and treated over the phone, there may be a $25.00 fee for services rendered without an office visit.

Co-pays and Deductibles/New Patients/Returned Checks

Co-pays and deductibles are due at time of service. We will only accept cash or credit for a new patient’s first visit. There will be a $25.00 service charge for returned checks.